The Business Analyst provides functional and in-depth analysis in support of project scope and objectives. Applies problem solving and analytical skills to support current processes and process improvement. Possesses a keen eye for detail to avoid costly or disruptive errors. Has the capability of leading projects from start to finish. Demonstrates a strong ability to own objectives, overcome challenges and is a subject matter expert. Ideally a great job for college graduates!
Job Purpose / Summary:
The Voice of the Customer (VOC) Behavioral Analyst, leads and coordinates assigned medium to high complexity projects or ongoing initiatives to uncover insights about our customers and drive retention, customer experience and business process improvements. The analyst uses a variety of VOC tools to facilitate their work but also maintains a high level of expertise in conducting analyses.
Coordinate and lead medium to high complexity VOC requests, ...
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