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it support in Austin

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  1. Customer Support Installations Agent

      Responsibilities:  Installations agents are responsible for providing step by step instructions and technical support over the phone to customers who are self-installing their new home security system. Using excellent communication skills, attention to detail, and patience, agents need to provide verbal instructions to customers without being able to see what the customer is doing and help them understand the step by step instructions of installing each security sensor, programming the control ...

  2. Senior Customer Service Support

    Adecco is currently assisting a Pharmaceutical company in recruiting to fill multiple Senior Customer Service jobs in Austin, TX. Candidates with business to business customer service experience and excellent job tenure have proven to be a great fit for these positions. In this role you will provide full-cycle customer service to high profile clients interested in or already enrolled in programs related to medical dermatology products. Responsibilities in this Senior Customer Service job include: - ...

  3. IT Support

    We have a Temp to Hire Support position located in Downtown Austin.  Local candidates  in Austin is preferred. This is a urgent order that needs to be filled right away. The manager is ready to interview and hire right away. Responsibilities - 24/7 uptime of all systems post field installation - Design, develop, test, and maintain software in conformance to project requirements - Design, development, and maintenance of custom tools used by Schneider Electric’s support team - Building, cloning, ...

  4. Onsite Systems Support

    A contract Onsite Technical Support job in Austin, TX is available courtesy of Adecco Engineering and Technical. This is a high-level support opportunity managing technology projects and providing technical guidance and solutions. A Bachelor's degree in Computer Science or equivalent is preferred, plus five or more years of experience in commercial software. Onsite Technical Support job responsibilities include:• Interact with customer support to gather sufficient information to reproduce customer ...

  5. Technical Support - Sr Analyst I

    Summary The Technical Support - Sr Analyst 1 is the primary source of Tier 2 computer and other technology support for ASM associates and may sometimes assist external clients with access to ASM systems. Support largely includes remote, phone and web-based helpdesk support, as well as some in-person support of associates in the Sr Analyst I Technical Support's assigned office. This is a Tier 2 technical support position. The successful candidate is expected to have advanced troubleshooting skills ...

  6. Tech Support Agents

    Adecco is currently seeking tech support agents!! These positions are direct hire and will be working for one of the top companies in the Austin market. Handle up to 200 inbound customer service calls per day, from businesses and consumers based in the U.S. and other countries. Acquire customer and issue-related information and input information into call-tracking database. After identifying issue(s), go through all appropriate troubleshooting steps to resolve issue. Work as a consultative partner ...

  7. HFM Support Consultant

     - Provide day-to-day application support to HFM end-users - Triage issues to assign to correct support group and follow through on resolution - Maintain all aspects of the HFM, FDM, DRM applications (e.g. mapping tables, metadata, application structures, member lists, rules, reports) - Manage application security - Assists Finance in development of minor enhancements and reports and maintains a release schedule - Manage process for loading and extracting data - Supports Finance manager with IS ...

  8. IT Tech Specialists Desktop Helpdesk Support Technicians

    Desktop Support Technicians, IT Tech Support Techs, Helpdesk Support Needed in College Station, TX. Founded in 1866, The Reynolds and Reynolds Company provides document and software solutions to the automotive industry. Our offerings cater to the very specific needs of the various dealership functions, from parts and service, to accounting and sales. With more than 4,300 associates, worldwide, we were recently ranked 3rd in the “50 Best Companies to Sell For” by Selling Power magazine. Throughout ...

  9. Production Support Engineer

    JOB SUMMARY   Maintain and support applications and their operating environments within published SLAs. Assist in the testing of changes to applications and the operating environment. Ensure the guaranteed availability of applications for the client and assist in problem management and resolution. Support offsite business recovery and technology disaster recovery testing. Assist in ensuring technology management policies are adhered to; may provide technical solutions on application problems. Make ...

  10. LAN Support Engineer

    ~~SecureNet is looking for a LAN Support Engineer who will design and implement a robust and scalable solutions to establish and maintain desktop hardware and software standards across all corporate client machines. The LAN Support Engineer will also develop and implement infrastructure solutions in support of the desktop environment that provide value-added services and enables clients to meet industry-best-practices for management and security (e.g., Virtualization solutions, anti-virus, personal ...

  11. Technical Support Engineer

    LearnPad Inc is opening its brand new headquarters in Austin this August. Come be a part of our growing team as we help transform learning in schools around the world. Overview The Technical Support Engineer will help with all aspects of technical support and production functions for the company’s range of educational technology solutions. The TSE will primary be responsible for the 2nd line technical support functions for the company’s range of educational technology solutions. This role will also ...

  12. Premier Support Engineer

    Premier Support Engineer Position Summary The Premier Support Engineering role is our most advanced technical role in our support organization.  This role services our largest customer accounts that have some of our most advanced users and technical contacts.  Customers join our Premier Support service for higher service levels, increased touch points and to connect with an expert at step one of the support process.  Our Premier Support offering is focused on improving the customer experience and ...

  13. Sales Support Sr Associate

    Roles & Responsibilities Review and attribute cross functional root cause information identified from customer’s issue and internal tools and stakeholders Responsible for identifying root cause analysis of incoming escalations Responsible for providing direct advice and guidance on escalated customer issues Provide procedural information and training for peers Monitors and tracks issues to ensure accurate resolution Advanced customer service role or intermediate customer service coach ...

  14. Sales Support Associate

    Location: Round Rock, TX Position: Sales Support Associate Type: 9 Month Contract Essential Job Functions: Support sales organization through customer, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication. Evaluates and implements improvements to sales programs and processes including: anticipating ...

  15. Developer/Application Support Engineer

    JOB DESCRIPTION Liquidation Channel is looking for a Developer/Application Support Engineer for a Full-Time position with availability to work on all shifts. This position will be responsible for providing operations support to the software engineering team and IT during the development cycle, and ensuring production applications perform at a level consistent with Liquidation Channel’s 24/7 operational needs. JOB RESPONSIBILITIES Create reports day-to-day; code, test and implement solutions. ...

  16. Developer Support Engineer - Austin, TX

     We are seeking a Developer Support Engineer to join our Technical Services team. ·        Do you like to learn about and experiment with new development platforms and APIs? ·        Do you like to be involved with new technology coming to the market? ·        Do you enjoy answering questions and helping others learn about new technologies? ·        Do you want to help build solutions that bring together mobile and web technologies? If so, the Technical Services team could be a great place for ...

  17. Systems Technical Support Trainee

    You will provide support for our field service and installation technicians while they are at a customer site. You may have the opportunity to evaluate new products and create support documentation as well as recommend changes to new and existing products to enhance their reliability and functionality. The Application Server Support group will train you to troubleshoot and solve technical situations on our supported systems. This is considered the most specialized of our phone support groups since it ...

  18. Sales Support Associata

      Do You Like Helping People? Do You Love Meeting New People? Do You Enjoy Challenges & Competition at Work? Work in Home Depot generating leads for one of the largest residential HVAC companies in the industry. You'll approach customers while they shop and talk with them about their heating and air conditioning needs. No experience necessary - an outgoing personality and positive attitude are much more important. Must be able to approach as many customers as possible and keep a positive attitude. ...

  19. Sales Support Specialist

    Hello,   My name is Chrys and I represent The Fountain Group.  We are a national staffing firm and are currently seeking an Sales Support Specialist for a prominent client of ours.  This position is located in Austin, TX. Details for the positions are as follows:   Job Description: Administrative assistance. Researches past orders/inputs orders. Works with limited direction. Computer skills: excel, word, SFDC or customer management systems a plus.    If you are interested in hearing more ...

  20. Application Support - Data Entry

    Application Support Pay Rate: $11.54 Address: Austin, TX 78704 Hours: 9am – 6pm Responsibilities: • Uses the appropriate designated work instructions and other instructions, to execute critical and routine tasks. •  Retrieves documents and data from authorized, designated data bases to perform routine tasks that may include data entering new information, validation of data, corrections or updates to existing information, and documentation of findings. • Accurately data enters all appropriate ...

  21. Facilities Support Assistant (Sears Holdings Call Center - Round Rock)

    The Facilities Support Assistant is responsible for contributing to providing a safe, comfortable, and appropriately maintained work environment for one facility. Also responsible for providing a variety of general facilities support, including minor facility repairs and maintenance, shipping and receiving functions, and inventory management of office supplies. The main duties are minor routine tasks, including plumbing, carpentry, painting, light bulb replacement, room set-ups, shipping and ...

  22. Live Chat Customer Support Representative

    Position:  Chat Representative Responsibilities:  Helping customers install, troubleshoot, and test home security equipment via our Live Chat tool. Field general customer inquiries, answer contract and certificate of monitoring questions via our Live Chat tool. Analyze each customer’s account and advise them of available improvements and upgrades to enhance their home security system via our Live Chat tool. Monitor online reputation and social media websites for customers posting positive and ...

  23. Customer Technical Support Manager

    Customer Technical Support Manager     Position Description The Customer Technical Support Manager will be an integral part of leading the IT team, while partnering with other parts of the business to ensure that our systems are operational.   The Customer Technical Support Manager will oversee the company customer technical support team with responsibility to support both external and internal users of BOLT Platform software.  This position will be responsible to manage the performance of Level ...

  24. Dealer Support & Training

    Senior Director, Automotive Dealer Support & TrainingAustin, TX Reporting to the Vice President, Dealer Development, the Director, Dealer Support & Training will set the course to develop, lead and manage a training program to ensure all CLIENT Dealer-facing personnel have the knowledge and capability to effectively communicate our program to CLIENT Certified Dealers.   In addition, this newly created role will oversee and further guide the direction of our Austin-based Dealer Support Team which ...